Privacy Policy

GrapeCity India Private Limited (“we/our/us”) is committed to ensure privacy of our users is protected. We hereby established the following policy to help you understand as to how we gather, use, disclose, transfer, store and secure your information. Please go through the policy carefully and feel free to let us know in case of any questions. If, however, you may decide to use, we would take it as your consent to the terms of our Privacy Policy and our processing of your personal information for the purposes highlighted below.

Collection of Personal Information

Generally, you may visit the web pages without disclosing any personal information about yourself, however in certain instances we may require your personal information to uniquely identify or contact a person.

When you intend to download the trial versions of our products, make a purchase, participate in an online survey or join our online support, we may collect some information, including your name, email address, phone number, any applicable preferences, credit card information etc. However, it is entirely optional for you to engage in such activities as mentioned above.

Use of Personal Information

The personal information collected is used for communication purpose to inform our users about upcoming updates, new releases and forthcoming events.

This information is also helps us to develop, deliver and improve our products and services, content and advertising.

From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.

To help prevent software piracy, we also collect information on the number of installations of a given product you've purchased via our product licensing mechanisms.

Collection and Use of Non-Personal Information

We also collect non-personal information – information that cannot be used to uniquely identify a user – including browser details, session duration, and page referrals. By analysing these non-personal statistics, we are able to identify and research trends across our products, services, and Web pages. These records provide an invaluable resource as we seek to evaluate the success of our marketing campaigns, improve the usability of our Web site, and provide new features and services that benefit our customers.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Cookies and Other Tracking Technologies

A cookie is small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. "Cookies" cannot be executed as code or deliver viruses. The cookie helps the web application to tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. While we use cookies to track your visit to our website, our Web servers automatically log the IP/Internet address of your computer, this information does not identify you personally and you remain anonymous unless you have otherwise provide us with personal information.

You may choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Disclosure to Third Parties

In the interest of providing better service to its customers, we are represented in India by authorized distributors and resellers who provide marketing, sales, and support services to our customers. When you submit personal information to us, you understand and agree that we may allow our authorized distributors and resellers to access your customer profile for the exclusive purpose of providing you with marketing, sales, and support services for our products.

Your personal information will not be leased, sold, rented or otherwise made available to any other third party except to the extent necessary to comply with applicable laws, police investigations, or in legal proceedings where such information is relevant. Occasionally, we allow access to database information to companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. In those instances, these companies are strictly bound by these terms.

Notwithstanding the foregoing, you hereby agree that we may assign, sell, license, or otherwise transfer to a third party, your name, address, email address, member name and any other personal information in connection with an assignment, sale, joint venture, or other transfer or disposition of a material portion or essentially all of our assets or stock or our affiliated entities.


Wherever your Personal Information may be held by us or by a third party on our behalf, reasonable and appropriate precautions, such as encryption, firewalls and like technologies, are and will be implemented to protect such Personal Information from loss, misuse or unauthorized access.

Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if we are not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by sending a request to

Children’s Privacy

Our organization and its websites are not designed nor structured to attract children. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 13 years of age. If we are made aware that information is or has been submitted by or collected from a child under the age of thirteen, we will promptly delete this information.

Sensitive Information

We do not collect Sensitive Information such as medical, health, racial, ethnic, political, religious, philosophic, union membership or sexual orientation information. If we are made aware that we have received such information, we will promptly proceed to its deletion.

Commitment to Privacy

We are committed to your right of privacy and we support current industry initiatives to preserve the integrity of an individual’s rights to privacy online. We, as an organization and our websites continuously evolve to make sure your personal information is secure.


If you have any questions or concerns about our Privacy Policy or information processing, please drop in a mail at